العربية
Q1: Are you a genuine manufacturer offering direct prices?
A: Yes, we are a 100% direct factory with over 15 years of specialized production expertise. By trading directly with us, you bypass middlemen and secure the most competitive wholesale factory prices. We warmly invite you for an on-site factory audit.
Q2: Can you develop new products based on specific markets?
A: Absolutely. Our dedicated R&D department monitors global design trends and develops new collections annually. We are fully equipped to tailor product designs to meet the specific aesthetic and performance requirements of your local market.
Q3: Do you support OEM/ODM custom orders?
A: Yes, we operate as a professional OEM/ODM factory. We can manufacture products strictly according to your specifications. To initiate a custom order, simply provide us with detailed drawings or design pictures, and our team will handle the engineering and sampling process.
Q4: What is the warranty period for your products?
A: We provide a comprehensive production warranty covering 15 to 20 years. This guarantee reflects our confidence in the material stability and manufacturing quality of our flooring solutions.
Q5: What are the standard lead times?
A: Our production cycles are structured for flexibility and speed:
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>300 m²: 10-15 days
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300–2,000 m²: 10-25 days
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>2,000 m²: First batch shipped within 15 days.
Q6: How do you handle logistics and product packaging?
A: We offer flexible logistics: we can arrange shipping via our trusted carriers, or you can arrange your own freight collection. For packaging, we utilize a comprehensive protective system that combines foam adhesive, robust cardboard boxes, wooden frames, and shrink films to ensure zero damage during sea or air freight.
Q7: What after-sales services do you offer?
A: Our support doesn't stop at the order confirmation. We provide:
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24-hour online support for technical issues.
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Express quotations within 3 hours.
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Formal proposals and validation within 24 hours.
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Standard samples shipped within 5 working days.
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Tailored rapid sampling services for custom projects.
